Client
Krankemann Client Command Center
A modern client experience: progress, treatment, appointments, documents, and education — all in one place. Reduces staff time spent on status calls and demonstrably improves CSAT and retention.
What this module will include
- Case progress view with plain-language stage explainer
- Appointment reminders + provider directory
- Document upload (police reports, photos, bills)
- Secure messaging with staff routing
- Treatment tracker — visits, gaps, upcoming care
- Settlement timeline education (sets expectations)
- FAQ AI assistant trained on firm-approved content
Architecture is in place — components, types, and service folders are scaffolded for this section. Phase 1B brings the live UI and mocked workflow logic; later phases connect MerusCase, Tavrn, and AI services.